Medication Refill Request A prescription can be requested by any of these 3 methods: Client Portal Add a request in the new client portal; this will send a message to your provider to authorize who will then submit your prescription request to the pharmacy. Client Portal Call your Provider Need a prescription refill? Simply reach out to your provider for a quick and hassle-free prescription renewal. Pharmacy Request the refill at the pharmacy. The pharmacy will then send a request to your provider via athena, so they can authorize.